privacy policy

At Bluebell Quarry, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a booking, or otherwise interact with us. By using our website or services, you consent to the practices described in this Privacy Policy

who we are

Bluebell Quarry ("we", "us", or "our") operates a glamping site based in the United Kingdom. For the purposes of data protection laws, we are the Data Controller of your personal information.

If you have any questions about this policy or how we handle your data, you can contact us at:

Tim and Louise
Email: info@bluebellquarry.co.uk

how we use your information

We use your information to process and manage your bookings, communicate with you regarding your stay, send booking confirmations and important service updates, improve our website, services, and customer experience, send marketing communications if you have opted in, and comply with legal obligations such as tax or insurance requirements.

We will only send you marketing communications, such as newsletters or special offers, if you have given your explicit consent. You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

Legal Basis for Processing Your Information

We process your personal data based on several lawful bases. This includes processing necessary for the performance of a contract when you make a booking, compliance with our legal obligations under UK law, your consent where we send marketing communications, and our legitimate interests to improve our services and ensure the security of our website.

Legal Basis for Processing Your Information

We process your personal data based on several lawful bases. This includes processing necessary for the performance of a contract when you make a booking, compliance with our legal obligations under UK law, your consent where we send marketing communications, and our legitimate interests to improve our services and ensure the security of our website.

sharing your information

We do not sell or rent your personal information. We may share your data with service providers who assist us in operating the business, such as payment processors, booking management systems, and IT support teams. These providers are contractually obliged to keep your data secure.

We may also share your information with legal and regulatory authorities if required to do so by law. All third parties are required to respect the security and confidentiality of your data and process it in accordance with applicable laws.

international transfers

We do not routinely transfer your personal data outside the United Kingdom. If it becomes necessary to do so, we will ensure that appropriate safeguards are in place, such as the use of approved Standard Contractual Clauses.

your data protection rights

You have the right to access the personal data we hold about you, to request the correction of inaccurate or incomplete data, to request the deletion of your data where legally permissible, to object to or restrict the processing of your data, and to withdraw your consent to marketing communications at any time. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been breached.

To exercise any of these rights, please contact us at info@bluebellquarry.co.uk.

information we collect

We collect both personal and non-personal information when you book accommodation or experiences, contact us via form, email, or phone, subscribe to our newsletter, or browse our website.

Personal information may include your name, email address, phone number, postal address, payment details (processed securely by third parties), and any special requests you make, such as accessibility needs.

Non-personal information may include your browser type and version, device type, IP address, and general website usage data, such as the pages you visit and the time you spend on our site.

We do not collect sensitive personal data unless you voluntarily provide it, for example in a booking request.

data security

We have implemented appropriate technical and organisational measures to protect your personal data from being lost, used, accessed, or disclosed in an unauthorised way. However, no method of transmission over the internet or method of electronic storage is completely secure. If you suspect any misuse or loss of your data, please contact us immediately.

data retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including for satisfying any legal, accounting, or reporting requirements. Typically, we retain booking-related data for six years, in line with HMRC requirements.

changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in the law or in our practices. The latest version will always be available on our website, and we encourage you to review it periodically.

contact us

If you have any questions or concerns about our use of cookies, please contact us:

Tim and Louise
Email: info@bluebellquarry.co.uk