BLUEBELL QUARRY

Privacy Policy

Effective Date: 08/04/2025

At Bluebell Quarry, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a booking, or otherwise interact with us.
By using our website or services, you consent to the practices described in this Privacy Policy.

1. Who we are

Bluebell Quarry ("we", "us", or "our") operates a glamping site based in the United Kingdom. For the purposes of data protection laws, we are the Data Controller of your personal information.

If you have any questions about this policy or how we handle your data, you can contact us at:

Tim and Louise
Email: info@bluebellquarry.co.uk

2. Information we collect

We collect personal and non-personal information when you:

  1. Book accommodation or experiences (processed securely by third parties)

  2. Contact us (via form, email, or phone)

  3. Subscribe to our newsletter

  4. Browse our website

Personal Information may include:

  1. Name

  2. Email address

  3. Phone number

  4. Postal address

  5. Payment details (processed securely by third parties)

  6. Special requests (e.g., accessibility needs)

Non-Personal Information may include:

  1. Browser type and version

  2. Device type

  3. IP address

  4. Website usage data (e.g., pages visited, time on site)

We do not collect sensitive personal data (e.g., health data, unless you provide it voluntarily in a booking request).

3. How we use your Information

We use your information to:

  1. Process and manage your bookings

  2. Communicate with you regarding your stay

  3. Send booking confirmations and important service updates

  4. Improve our website, services, and customer experience

  5. Send marketing communications (only if you have opted in)

  6. Comply with legal obligations (e.g., for tax or insurance purposes)

Marketing:
We will only send you marketing communications (such as newsletters or offers) if you have given your explicit consent. You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

4. Legal basis for processing your Information

We process your personal data under the following lawful bases:

  1. Booking: To provide the services you requested (e.g., managing a booking).

  2. Legal Obligation: To comply with UK law (e.g., accounting and record-keeping).

  3. Consent: For sending marketing communications.

  4. Legitimate Interests: To improve our services and ensure website security.

5. sharing your information

We do not sell or rent your personal information.

We may share your data with:

  1. Service providers who help us operate the business (e.g., payment processors, booking management systems, IT support). These parties are contractually obliged to keep your data secure.

  2. Legal and regulatory authorities when required by law.

All third parties are required to respect the security of your personal data and process it in accordance with the law.

6. International transfers

We do not routinely transfer your personal data outside the UK. If we do, we will ensure that appropriate safeguards are in place, such as approved Standard Contractual Clauses.

7. data security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being lost, used, or accessed in an unauthorised way.

However, no online service can be guaranteed to be completely secure. If you suspect any misuse or loss of your data, please contact us immediately.

8. data retention

We will retain your personal information only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting, or reporting requirements.
Typically, booking-related data is kept for six years (in line with HMRC requirements).

9. your data protection rights

You have the right to:

  1. Access the personal data we hold about you

  2. Correct any inaccurate or incomplete data

  3. Request deletion of your data (where legally permissible)

  4. Object to or restrict the processing of your data

  5. Withdraw your consent for marketing at any time

  6. Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been breached

To exercise any of these rights, please contact us at info@bluebellquarry.co.uk.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices.
The latest version will always be available on our website, and we encourage you to review it periodically.

Thank you for choosing Bluebell Quarry. We are delighted to welcome you and are committed to protecting your privacy.